Terms And Conditions


This web site is provided by Carbon Footprint Ltd on an "as is" and "as available" basis.

Carbon Footprint Ltd has taken reasonable care to ensure that information is accurate at the time it was added to this web site. The website is intended to provide information and guidance only. Carbon Footprint Ltd is not liable for any incorrect or misrepresented information on this web site.

Carbon Footprint Ltd makes no representations or warranties of any kind, express or implied, as to the operation of the site, the information, content, materials or products, included on this web site. To the full extent permissible by applicable law, Carbon Footprint Ltd disclaims all warranties, express or implied, including but not limited to, implied warranties of merchantability and fitness for a particular purpose.

Carbon Footprint Ltd will not be liable for any damages of any kind arising from the use of this site, including but not limited to direct, indirect, incidental, punitive or consequential damages.



The carbon footprint calculator has been produced on a best efforts basis. The conversion factors used in the calculator come from a variety of sources including DEFRA’s Guidelines for Reporting Greenhouse Gas (GHG) emissions - July 2008, the US Environmental Protection Agency (EPA), US Department for Energy (DOE), Green House Office - Australia, and Canadian Standards Association (CSA) GHG Registries. Carbon Footprint Ltd, has taken reasonable care to ensure the information is accurate, but cannot be held liable for any errors or omissions.


Tree Offsets

In the calculation of the number of trees required to offset the carbon emissions, Carbon Footprint Ltd has used the estimation that on average one tree will offset 1tCO2 of Carbon Dioxide during its full-lifetime of approximately 100 years. The actual amount of carbon sequestration varies depending on a number of factors such as the tree type, its location and available growth room. Some trees will offset less than this amount of CO2, whilst others will offset more during their lifetime.

Carbon Footprint Ltd with its tree-planting partners will ensure the correct number of trees is planted. Carbon Footprint Ltd with its tree-planting partners will use best endeavours to ensure the trees are planted in the chosen areas. There may be instances when it is not possible to plant a tree in the area requested. For these cases, Carbon Footprint Ltd and its tree-planting partner reserve the right to plant the tree(s) in a nearby location.


Other Offsets

Availability of credits on projects do change over time. In the unlikely event that carbon credits are no longer available on the particular project you have purchase, Carbon Footprint Ltd will ensure the appropriate amount of Carbon Dioxide is offset through an alternative project, which has at least the same verification or quality standard, and will be of the same general type of project (i.e. renewable energy, or improved energy efficiency).

Carbon Footprint will group orders together, and purchase and retire verified carbon credits. This is done periodically. We only choose projects that meet the international standards specified in the project descriptions.



The material and information contained within this web site or provided by Carbon Footprint Ltd are for your personal use and may not be distributed or used for commercial purposes.

All content included on this web site including but not limited to text, graphics, logos, button icons, images, and software is the property of Carbon Footprint Ltd or its content suppliers (as applicable) and protected by UK and international copyright laws. Any use, including, but not limited to, the reproduction, modification, distribution, transmission, republication, display or performance of the content on this site is strictly prohibited.



The “carbon footprint” logo and the phrase “It doesn’t cost the Earth to save the planet” are trademarks of Carbon Footprint Ltd and may not be used in connection with any other product or service that is not that of Carbon Footprint Ltd in any manner that is likely to cause confusion among its customers, or in any manner disparages Carbon Footprint Ltd.


Applicable law

This site is created and controlled by Carbon Footprint Ltd in England. As such, the laws of England will govern these disclaimers, terms and conditions, without giving effect to any principles of conflicts of laws.


Data protection and Privacy Policy

The site works best if you have cookies and JavaScript enabled, as some features may not work if these options are disabled. To improve your experience, cookies are used to remember information between visits; such as your text size preferences, airport selections, the contents of your shopping basket, and your responses in the carbon footprint calculator. The site does not store any personal information such as your name or contact details. Credit card information is not collected by Carbon Footprint Ltd at all - this information is only collected by WorldPay or PayPal using their secure server and we have no access to your credit card details.

You do not have to give us any personal information in order to use most of the website. To enable you to take advantage of some of the services offered by this website we will need information from you, such as your name and address.

The Carbon Footprint Ltd Privacy Policy sets out how we use the information received about you during your visit to our web site. If we change or modify our policy we shall post these changes on this page.

Carbon Footprint Ltd is the sole owner of the information collected on this web site and will at all times control and be responsible for such information. Carbon Footprint Ltd will not pass the information we hold about you to any business or organisation except as set out in this Privacy Policy. Carbon Footprint Ltd may employ the services of a third party to help us in certain areas, such as website hosting, and secure payments. In some cases the third party may receive your information. At all times, however, we will control and be responsible for the use of your information.

Carbon Footprint Ltd reserves the right to make changes to this web site and these disclaimers, terms and conditions at any time.


Refund Policy

At Carbon Footprint Ltd we want you to be fully satisfied with your online purchases. In the rare instance that you receive an item which does not work properly, then you can always return it. If this is the case we ask that you to return the product within 14 days, with a note explaining the problem. For defective hard goods we will give you the choice of a 100% refund or replace the item for a working unit.

For all on-line offset and tree planting sales we provide you with a 7 day cooling off period. If you would like to cancel your order within this period, then please contact us, explaining the reason for the cancellation. We will provide a full refund less 5% administration charge, and less postage charges in the case the certificate was sent by mail.

Our returns policy does not affect your statutory rights.